freshworks
Freshworks is a software company that develops cloud-based business software including customer support, IT service management, sales force automation, marketing automation, and HR applications.
8 channels
across 1 AsyncAPI spec
· Provider profile
Channels
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Triggered when a conversation is assigned or reassigned to an agent or group in Freshchat.Freshworks Webhook Events
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Triggered when a previously resolved conversation is reopened in Freshchat.Freshworks Webhook Events
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Triggered when a conversation is resolved in Freshchat.Freshworks Webhook Events
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Triggered when a new message is sent in a Freshchat conversation, whether by a user, agent, or bot.Freshworks Webhook Events
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Triggered when a new ticket is created in Freshdesk. Configured through ticket creation automation rules.Freshworks Webhook Events
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Triggered when an existing ticket is updated in Freshdesk. This includes status changes, assignment changes, priority updates, and custom field modifications.Freshworks Webhook Events
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Triggered when a new ticket is created in Freshservice. Configured through the Workflow Automator.Freshworks Webhook Events
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Triggered when an existing ticket is updated in Freshservice, including status changes, assignment updates, and field modifications.Freshworks Webhook Events