AsyncAPI channel · freshworks · Freshworks Webhook Events

/freshchat/conversation-assignment

Triggered when a conversation is assigned or reassigned to an agent or group in Freshchat.

Open source AsyncAPI → All freshworks channels freshworks provider profile
Provider: freshworks AsyncAPI: v2.6.0 Spec: Freshworks Webhook Events Operations: 1 Messages: 1

Channel address

/freshchat/conversation-assignment

Operations

publish
onFreshchatConversationAssignment
Freshchat conversation assignment event

Messages

FreshchatConversationEvent
Payload sent by Freshchat when a conversation lifecycle event occurs such as assignment, resolution, or reopening.
Content-Type: application/json

About AsyncAPI

The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.

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