AsyncAPI channel · freshworks · Freshworks Webhook Events

/freshdesk/ticket-updated

Triggered when an existing ticket is updated in Freshdesk. This includes status changes, assignment changes, priority updates, and custom field modifications.

Open source AsyncAPI → All freshworks channels freshworks provider profile
Provider: freshworks AsyncAPI: v2.6.0 Spec: Freshworks Webhook Events Operations: 1 Messages: 1

Channel address

/freshdesk/ticket-updated

Operations

publish
onFreshdeskTicketUpdated
Freshdesk ticket updated event

Messages

FreshdeskTicketEvent
Payload sent by Freshdesk when a ticket event occurs via automation rule webhooks.
Content-Type: application/json

About AsyncAPI

The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.

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