Gorgias
Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations alongside order data. The platform automates repetitive suppo
8 channels
across 1 AsyncAPI spec
· Provider profile
Channels
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Fires when the assignee (`assignee_user` or `assignee_team`) on a ticket changes. The HTTP integration must have `triggers.ticket-assignment-updated` set to true.Gorgias Webhooks (HTTP Integrations)
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Fires when a new ticket is created in the Gorgias account. The HTTP integration must have `triggers.ticket-created` set to true.Gorgias Webhooks (HTTP Integrations)
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Fires when a ticket is handed over (for example handed from an AI agent or self-service flow to a human agent). The HTTP integration must have `triggers.ticket-handed-over` set to true.Gorgias Webhooks (HTTP Integrations)
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Fires when a new message is added to a ticket (inbound or outbound). The HTTP integration must have `triggers.ticket-message-created` set to true.Gorgias Webhooks (HTTP Integrations)
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Fires when delivery of an outbound message on a ticket fails. The HTTP integration must have `triggers.ticket-message-failed` set to true.Gorgias Webhooks (HTTP Integrations)
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Fires when a ticket auto-unsnoozes because its snooze duration has expired. The HTTP integration must have `triggers.ticket-self-unsnoozed` set to true.Gorgias Webhooks (HTTP Integrations)
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Fires when the `status` field on a ticket changes (open, closed). The HTTP integration must have `triggers.ticket-status-updated` set to true.Gorgias Webhooks (HTTP Integrations)
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Fires when any field on a ticket changes (e.g. subject, priority, tags, custom fields). The HTTP integration must have `triggers.ticket-updated` set to true.Gorgias Webhooks (HTTP Integrations)