AsyncAPI channel · Gorgias · Gorgias Webhooks (HTTP Integrations)

ticket-status-updated

Fires when the `status` field on a ticket changes (open, closed). The HTTP integration must have `triggers.ticket-status-updated` set to true.

Open source AsyncAPI → All Gorgias channels Gorgias provider profile
Provider: Gorgias AsyncAPI: v2.6.0 Spec: Gorgias Webhooks (HTTP Integrations) Operations: 1 Messages: 1

Channel address

ticket-status-updated

Operations

onTicketStatusUpdated
A ticket status changed.

Messages

TicketEvent
Templated payload generated from a TicketHttpIntegration. The actual body is whatever the integration owner configured; the schema below describes the Ticket context available to the template.
Content-Type: application/json

About AsyncAPI

The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.

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