Cisco Voice Portal
Cisco Voice Portal (CVP) is an enterprise-class Voice XML (VXML) browser and call control platform that enables self-service applications for voice, video, and multimodal interactions.
10 channels
across 1 AsyncAPI spec
· Provider profile
Channels
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Published when a VXML application is invoked to handle a call. This occurs when the Call Server sends the call to a VXML Server for self-service treatment.Cisco Voice Portal Call Events API
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Published when a call is terminated. Includes the final call disposition, duration, and summary of the call treatment.Cisco Voice Portal Call Events API
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Published when a call processing error occurs, such as a SIP failure, VXML application error, or ICM communication failure.Cisco Voice Portal Call Events API
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Published when a call enters a queue waiting for an agent. This event is generated when ICM/UCCE routes the call to a skill group and the call is placed in queue.Cisco Voice Portal Call Events API
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Published when a new call is received by the CVP Call Server. This event is generated after the initial SIP INVITE is processed and a call GUID is assigned.Cisco Voice Portal Call Events API
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Published when a call is transferred to another destination, such as an agent queue, external number, or another application.Cisco Voice Portal Call Events API
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Published when a configuration deployment operation completes, either successfully or with errors.Cisco Voice Portal Call Events API
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Published when the status of a managed CVP device changes, such as transitioning from online to offline or entering maintenance mode.Cisco Voice Portal Call Events API
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Published when a CVP service starts, stops, or encounters an error. Monitors service health across the deployment.Cisco Voice Portal Call Events API
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Published when a monitored system threshold is exceeded, such as concurrent call limits, CPU usage, memory usage, or disk space. These events correspond to SNMP traps that CVP generates.Cisco Voice Portal Call Events API