AsyncAPI channel · Cisco Voice Portal · Cisco Voice Portal Call Events API

cvp/calls/queued

Published when a call enters a queue waiting for an agent. This event is generated when ICM/UCCE routes the call to a skill group and the call is placed in queue.

Open source AsyncAPI → All Cisco Voice Portal channels Cisco Voice Portal provider profile
Provider: Cisco Voice Portal AsyncAPI: v2.6.0 Spec: Cisco Voice Portal Call Events API Operations: 1 Messages: 1

Channel address

cvp/calls/queued

Operations

onCallQueued
Receive call queued events

Messages

CallQueuedEvent
A call has been placed in an agent queue
Content-Type: application/json

About AsyncAPI

The AsyncAPI specification describes event-driven APIs the way OpenAPI describes request/response APIs. A channel is the named pipe — a webhook URL, a Kafka topic, a WebSocket route, an MQTT subject — that producers and consumers publish or subscribe to. Each channel carries one or more messages with structured payloads, and an operation declares whether a given party sends or receives on that channel.

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