Talkdesk

Channels

• automated-notifications/bridge/digital-connect
  Talkdesk-hosted Automated Notifications bridge for Digital Connect (DCE). Digital Connect POSTs conversation events here for the Automated Notifications service to fan out across configured channels.
  Talkdesk Webhook Surface
• partner-events/app.credentials_rotated
  Emitted by Talkdesk as a routine security measure when partner app credentials are rotated.
  Talkdesk Webhook Surface
• partner-events/app.installed
  Fired when a Talkdesk administrator installs the partner app. Delivered to the partner-registered callback URL with ECDSA signature headers.
  Talkdesk Webhook Surface
• partner-events/app.trial_ended
  Fired when a trial of the partner app has been expired by the system or ended by the user in the event of app uninstallations or subscription changes.
  Talkdesk Webhook Surface
• partner-events/app.trial_extended
  Fired when a trial of the partner app is extended.
  Talkdesk Webhook Surface
• partner-events/app.trial_started
  Fired when a trial of the partner app officially starts (after the installation has been acknowledged).
  Talkdesk Webhook Surface
• partner-events/app.uninstalled
  Fired when a Talkdesk administrator uninstalls the partner app.
  Talkdesk Webhook Surface
• partner-events/app.updated
  Fired when a Talkdesk administrator updates the partner app's settings.
  Talkdesk Webhook Surface
• partner-events/user.logout
  Optional event emitted when a user belonging to an installation of a Talkdesk partner app has logged out.
  Talkdesk Webhook Surface
• webhook-trigger/agent-logged-in
  Webhook Trigger API event: an agent logs in to Talkdesk.
  Talkdesk Webhook Surface
• webhook-trigger/agent-logged-out
  Webhook Trigger API event: an agent logs out of Talkdesk.
  Talkdesk Webhook Surface
• webhook-trigger/contact-created
  Webhook Trigger API event: a contact is created in the Talkdesk account.
  Talkdesk Webhook Surface
• webhook-trigger/contact-updated
  Webhook Trigger API event: a contact is updated in the Talkdesk account.
  Talkdesk Webhook Surface
• webhook-trigger/inbound-call-ends
  Webhook Trigger API event: an inbound call ends.
  Talkdesk Webhook Surface
• webhook-trigger/inbound-call-reaches-contact-center
  Webhook Trigger API event: an inbound call reaches the contact center (before being routed to a specific agent).
  Talkdesk Webhook Surface
• webhook-trigger/inbound-call-starts
  Webhook Trigger API event: an inbound call starts.
  Talkdesk Webhook Surface
• webhook-trigger/note-created
  Webhook Trigger API event: a note is created against an interaction or contact.
  Talkdesk Webhook Surface
• webhook-trigger/outbound-call-ends
  Webhook Trigger API event: an outbound call ends.
  Talkdesk Webhook Surface