Event-driven channels

Salesforce Service Cloud

Salesforce Service Cloud is a customer service and support platform that helps businesses deliver smarter, faster, and more personalized customer service across all channels.

3 channels across 1 AsyncAPI spec · Provider profile

Channels

/data/CaseChangeEvent

Change Data Capture channel for tracking field-level changes to Case records in real-time.

Salesforce Service Cloud Streaming API
/event/{platformEventName}__e

Platform Event channel for receiving custom event messages published by Apex, Flow, or API triggers in the service cloud context.

Salesforce Service Cloud Streaming API
/topic/{pushTopicName}

PushTopic channel for receiving notifications when sObject records matching a SOQL query are created, updated, deleted, or undeleted.

Salesforce Service Cloud Streaming API