Event-driven channels

Groove

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing know

14 channels across 1 AsyncAPI spec · Provider profile

Channels

agent_archived

An agent was archived from the Groove account.

Groove Webhooks
agent_invited

An agent was invited to the Groove account.

Groove Webhooks
agent_replied

An agent replied on a ticket.

Groove Webhooks
customer_added

A new customer record was added.

Groove Webhooks
customer_replied

A customer replied on a ticket.

Groove Webhooks
note_added

An internal note was added to a ticket.

Groove Webhooks
ticket_assigned

A ticket was assigned to an agent or group.

Groove Webhooks
ticket_closed

A ticket was closed.

Groove Webhooks
ticket_deleted

A ticket was deleted.

Groove Webhooks
ticket_moved

A ticket was moved between mailboxes or folders.

Groove Webhooks
ticket_opened

A ticket transitioned to the opened state.

Groove Webhooks
ticket_priority_changed

The priority on a ticket changed.

Groove Webhooks
ticket_started

A new ticket was started in Groove.

Groove Webhooks
ticket_tagged

A tag was applied to a ticket.

Groove Webhooks